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Tarek42 года, Алматы, Менеджер

за  200 тг
Менеджер
Туризм, гостиницы
General ManagerHead of Revenue ManagementHead of Sales & Marketing
полная занятость
Профессиональные навыки
Experienced Hotel Manager with over 20 Years of Hotel and Resort Experience

Опыт работы

7 мест за 14 лет и 4 месяца
Caspian Riviera
декабрь 2019 — по настоящее время, Aktau
Менеджер
ü One of Kazakhstan Luxuries Properties 5 Star Luxury Hotel with 137 rooms, 6 Restaurants offers modern facilities in one of the best-connected hotels in the City.
ü Managed daily operations – rooms, engineering, security, food & beverage (FB) and finance (inc. revenue optimizing & sales strategies) – for this 5-star hotel with 137 rooms, 6 restaurants, 1 ballroom and 3 meeting rooms, 2 Bars and Aquarium Restaurant.
ü Established and maintained operational excellence and high service standards.
ü I Took Over Opening and Closing Deal with Total-Dunga / NCOC / KMG for Long Term Accommodation contract for 2020-2021
ü Update all Food & Beverage Menu’s, Review Quarter Productivity the food and beverage selling items on the menu.
ü Run daily Hotel Operations adhering to company strategy, overseeing more than 300 staff members.
ü Lead operational departments focusing on Rooms Division, Food & Beverage and Engineering with 8 direct reports and over 200 people under my supervision.
ü Directed daily restaurant/bar operations and focused on building guest relationships to increase repeat business.
ü Manage departmental costs (Maintenance, Rooms, F&B) adjusting to monthly budgets for the last 10 months.
ü Assure maximum guest satisfaction is offered achieving a 3.5 increase in Customer Satisfaction Review Index in the last 12 months.
ü Remain the direct contact and decision maker of customer service post-stay claims.
ü Developed policies, procedures and strategies to increase sales within newly operated revenue centers.
ü Participated in corporate Strategic Planning process to build company structure and identify opportunities for future growth.
ü Steer teams preparing for Hygiene Audits obtaining results above 80% consecutively for 10 months

Swiss Inn Hotels & Resorts
ноябрь 2018 — ноябрь 2019, Egypt
Менеджер
ü Swiss Inn is Multinational Hotel operation a group holding of 28 Hotels worldwide the greatest Switzerland standard hotel operation, the premier destination on the Red Sea, this spectacular property sits directly on one of Egypt's most beautiful beaches, with an impressive desert and mountain backdrop.
ü Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports Initiates corrective action.
ü Oversee the operations functions of the hotel, as per the Organizational chart. Hold regular briefings and meetings with all head of departments. Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards
ü Focuses on growing revenues and maximizes financial performance.
ü Meets or exceeds budgeted hotel profit margins. Accurately forecasts revenues and expenses. Prepares timely, well-planned annual budgets that accurately reflect the hotel’s potential business plan.
ü Prepares ambitious, yet attainable action plans that accurately reflect Impact of key local economic factors and trends influencing hotel market growth.
ü Main achievements: Increased AHR by 30% on contracting season 2018/2019 and consequently revenues by LE 25 million (from 2018 actual LE 64 million to achieving budget in 2019 of LE 89 million). Achieved a GOP increase from 47% in 2019 to 56% in 2010. Increased score on Holiday Check from 74% to 92% in 15 months and was voted Holiday Check Top Hotel in 2019. Decreased energy consumption by 15% YoY from 2018-2019. Reduced turn-over from 55% to 5%.
LLP Chagala Management
май 2015 — январь 2018, Uralsk
Hotel General Manager
ü Providing guidance related to accounting policy, procedures & controls to businesses & functions
Optimazing and train all managers to upgrade services and standards.
ü 81 rooms, 3 outlets, room service, 3 meeting rooms. Central located downtown high-rise in heart of Uralsk. Hotel is the main venue for diplomatic overseas visits and we hosted Top Governments and Diplomatic associates on State Visit in November 2016..
ü Oversaw rapid growth and record revenues in 2016 when market peaked, crowned by hosting Top Government. Followed by equally rapid decline in 2016-2017 financial crises where GDP growth contracted from a record 12% in 2016 to -4% in 2017. Experienced difficult costs cutting decisions and re-organizational changes due to market collapse
ü Involved with KPO for and head of committee service of the Following:
§ 3500 Sq2 Office ( Kurmangazy Business Center ) Managed, Build By Chagala Management Contract of 5 Years with Total Revenue $5,800.000 and renewable.
§ 40 Apartments Long Term of 3 Years by Total Revenue $ 4,500.000
§ Outside Catering On Site contract for 3 years provides 1800 Meals Per Day for the Total Revenue of $ 600.000
ü Promoted to Cluster General Manager for The Mangistau Region ( Aktau & Fortshevshenko -Bautino ) on January 2017.
ü Developed and designed new restaurant concepts, which reduced departmental labor cost by 30% at the same time increased revenues by 40%.
ü Developed and established all staffing guides for this large operation.
ü Moved the hotels overall RGI position (STR Global) from 3 out 5 to 1 out of 5 position within its competitive set.
LLP LE MIRAGE HOTELS & RESORTS
апрель 2014 — апрель 2015, Egypt
Hotel General Manager
ü 410 spacious and luxuriously appointed guestrooms, including 58 Executive Suites of 60 square-meters with swim up private pools,3 Royal Suites of 215 square-meters with private pools, 2 Private Villas of 315 square-meters and 2 Private Villas of 375 square-meters all with private pools. -5 Food and Beverage outlets, including a Main Restaurant, a Lebanese Speciality a la carte, a Japanese Teppanyaki Restaurant, Pool and Beach Restaurant and an impressive Lobby bar with Lounge.
ü Landscaped pool-side areas with Two swimming pools, two heated and separate children’s pool, a fully equipped gym with state-of-the-art cardiovascular equipment and weight equipment.
ü Aqua Center offering Kite Surfing, Diving courses and excursions, Desert Safari and many active water sports.
ü During my assignment I have focused on the due diligence process in the lead up to the acquisition, pre-opening preparations and specific hand-over processes for both the renovation and tour operator projects.I also supported the strategic sales and marketing plans and activities.
ü Develops accurate and aggressive long and short-range financial objectives consistent with the
ü supporting all sales functions with launch of the new hotel, targeting key bookers in both business and leisure segments, assisting in the preparation of manning guides and SOP’s.
ü Optimazing Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labour regulations.
LLP IHG (Holiday Inn )
июль 2010 — февраль 2014, Saudi Arabia
Hotel Manager
ü Pre-Opening Management Team
ü Total 225 rooms and 4 outlets, Extensive meeting facilities.
ü Hotel is Franchise Owned by Al-Hokair Group
ü Signed Long Term Accommodation Contract With Aramco for 3 years with total revenue 3.2M$
ü promoting and marketing the business, managing budgets and financial plans as well as controlling expenditure, maintaining statistical and financial records;
ü Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.
ü Develops accurate and aggressive long and short-range financial objectives consistent with the Company's mission statement.
Domina Coral Bay Resort
декабрь 2002 — декабрь 2004, Egypt
Reservation & Revenue Coordinator
ü Maintained a calm and professional manner when interacting with guests, resolving a wide variety of encountered problems and issues
ü Constantly complied with the relevant revenue strategies designed to maximize room occupancy and room rates.
ü Developed skills in the effective use of Fidelio Opera PMS and POS (restaurants reservation system)
ü Deftly managed reservation for the restaurant in addition to generating daily food and beverage reports
ü Lead the Revenue Management discipline in accordance with the Rest Corporation hotels group philosophy, policies and standards
ü Provide support to the field and be a key driver of the Revenue Management culture by developing people, implementing systems & tools and reviewing & improving processes
ü Be the subject matter expert and provide advice on pricing, revenue management strategies, distribution and all other related topics
ü Work with Sales and Marketing Team in each hotel and in the regional offices to ensure a strong rate strategy and develop solid revenue management plans for the hotels
ü Increase the Revenue Management knowledge on all levels in the hotels
ü Hold regular briefing and communications meetings with HOD team
ü Manage and maintain group and transient inventory controls
ü Develop, monitor, and adjust sales and pricing strategies
ü Provide critical analysis of strategies, room's statistics and demand factors.
LLP Sun Rise Hotels & Resorts
апрель 2000 — апрель 2002, Egypt
Reservation Coordinator
ü The Start of My Career at the reservations department on training period due to graduation of university
ü Maintained a calm and professional manner when interacting with guests, resolving a wide variety of encountered problems and issues
ü Constantly complied with the relevant revenue strategies designed to maximize room occupancy and room rates.
ü Developed skills in the effective use of Fidelio Opera PMS and POS (restaurants reservation system)
ü Deftly managed reservation for the restaurant in addition to generating daily food and beverage reports.
ü Responsible for implementing of policies and procedures.
ü Monitor telephone manners and general performance of reservations Team.
ü Supervise Group Reservations
ü Manage The PM Accounts
ü Manage All Reservations Data Base.
ü Input and manage group bookings and ensure these are kept up-dated with any changes until departure, following the group booking procedure.
ü Assist guests on the front desk during busy demand periods.
ü Managing accounts for corporate rooms business and group bookings.
ü Attend training to develop relevant skills.
ü Manage group inventory and ensure these are kept up-dated with any changes until departure.
ü Ensuring all correspondence and administration for both individual reservations & group reservations is kept up to date and dealt with in accordance to brand standard.

Образование

Высшее
De la salle
Высшее
Marketing
Science of Sales & Marketing
2004 — 2008

Повышение квалификации, курсы

Hotel Management
2008
IHG
Marketing Strategy
2009
IHG
Yield Management
2011
LLP Rest Corporation
Гражданство: Egyptian
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